Updated: 20 October 2026
Controller and contact
Vječna Linija d.o.o., Scarpina 3, 51000 Rijeka, Hrvatska. [email protected]
Website hosting
This website uses Cloudflare Pages. Cloudflare, Inc., USA, processes technical data such as IP addresses, requested pages, access times, browser information and security events to deliver the website and protect it against attacks. Our legal basis is Article 6(1)(f) GDPR: our legitimate interest in a secure, available website.
Cloudflare also processes data outside the European Economic Area, including in the USA. Its data processing agreement provides EU Standard Contractual Clauses for relevant transfers to third countries. Information on processing, retention and safeguards: Cloudflare and Cloudflare DPA. Technical data is retained according to operational and security purposes and legal requirements; the email enquiry retention period does not apply to this data.
Email enquiries
A contact link opens your email application. Only when you send a message do we receive your email address and any name, property details, message content and attachments you provide. We use these to handle and answer your enquiry. Article 6(1)(b) GDPR applies to enquiries concerning a potential contract. Other enquiries are handled under Article 6(1)(f), based on our interest in responding to business correspondence.
Our email mailbox is provided by Plus Hosting Grupa d.o.o., Croatia. Responsible staff and technical service providers receive access as necessary. Provider information: Plus Hosting. Providing information is voluntary; without sufficient contact details and information, we may be unable to answer your enquiry.
Email processing by Plus Hosting
According to our email provider, messages and backups are stored primarily in Croatia. Its subprocessor mCloud d.o.o., Serbia, may access data for maintenance and technical support. For transfers outside the European Economic Area, Plus Hosting confirms contractual safeguards including EU Standard Contractual Clauses. The provider states that its data processing agreement forms part of the service contract. Further information and contact details regarding safeguards: Plus Hosting – DPA.
According to Plus Hosting, backups of deleted emails may remain for up to 60 days, subject to its stated exception for technical limitations on selective deletion. Following termination of the contract, the provider states that data and backups are deleted within 60 days unless legal requirements provide otherwise.
Retention
We delete completed enquiries that do not result in an order six months after handling is concluded, including related attachments and copies in our mailbox. Where legal retention duties or the establishment, exercise or defence of legal claims require longer storage, the necessary data is retained until that reason no longer applies. Contractual and accounting records are subject to separate statutory retention periods. Technical backups follow the providers’ backup and deletion cycles.
We process consumer complaints to fulfil legal obligations under Article 6(1)(c) GDPR. Records of written consumer complaints are retained for one year from receipt; longer legally required retention or retention necessary for legal claims remains applicable.
Cookies and external content
The website code does not set cookies, use analytics or advertising scripts, or load images or fonts from external providers. There is no contact form, embedded map or social media widget. External links connect you to the respective provider only when clicked. This does not exclude technical processing by the hosting provider. We do not use automated decision-making or profiling.
Your rights
Subject to legal conditions, you have rights of access, rectification, erasure, restriction and data portability. You may object to processing based on legitimate interests on grounds relating to your particular situation. Contact us at the address above. You may complain to a competent supervisory authority, including Agencija za zaštitu osobnih podataka (AZOP), Hrvatska.